Shipping policy

Torogoz Distribution Co. LLC Shipping Policy

Production and order preparation

Production time for 3D prints depends on the design's size, complexity, quantity, selected print options, and current workload. Review any production estimate provided for your project, or contact us before ordering to confirm timing, especially if you have a deadline.

Production and order-preparation time are separate from carrier delivery time. Selecting a faster shipping method does not shorten print production time. For ready-made designs, review the product's production or dispatch estimate; a ready-made design does not necessarily mean the item is already printed and ready to ship.

Shipping options and charges

Available shipping options and charges are shown at checkout for your delivery address. Review them before completing your purchase. Delivery estimates refer to carrier transit after shipment, not the time required to produce your print.

Delivery destinations

Shipping availability depends on your delivery address and the options offered at checkout. If no shipping option is available for your address, contact us before ordering. For international orders where available, customs duties or import taxes may apply. Review any amounts shown at checkout and contact us if you need clarification before purchasing.

Tracking and order status

When tracking is available for your shipment, use the tracking information provided in your shipping notification to follow its progress. For questions about production or shipment status, contact us with your order number.

Address accuracy

Please check that your shipping address is complete and accurate before ordering. Contact us as soon as possible if a correction is needed. We will check whether the address can still be changed; additional shipping charges may apply if an order must be resent because of an incorrect address.

Delays and separate shipments

Production or delivery may be affected by unexpected circumstances. Carrier delays, weather, and customs processing can affect delivery estimates. Orders containing multiple items may arrive in separate shipments.

Delivery issues

If your package appears lost, arrives damaged, or contains an incorrect item, contact us promptly with your order number and relevant details. For damage or incorrect items, include clear photos of the print and packaging. Please also review our Refund policy.

Contact

Email info@torogozdistribution.co or call/text 320-232-4831 for shipping questions or help with your order.